FAQ

ORDERING

What if I need to modify my order?

If you would like to modify your order and it has not been processed, please email info@laylaysdrip.com. Once your order has been prepared for shipping, it cannot be modified.

When I place an item in my shopping cart, am I guaranteed to receive the merchandise?

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

An item I want is sold out. When will it become available again?

If an item is listed as sold out, it is unavailable for purchase. You can sign up to receive restock notifications. You can also reach out to us at

info@laylaysdrip.com for more information.

I received a damaged product. What should I do?

Please email us at info@laylaysdrip.com as soon as you receive your order.

How do I find out when new styles are releasing and when?

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

 

SHIPPING & RETURNS

When will my order ship?

We aim to ship out all orders as soon as possible, normally within a week window timeframe and it is dependent on whether or not the product is on 'preorder' or 'regular' status noted in the description section of each product. We are a print on demand business that can not guarantee shipping timelines or accept the returns at this time due to COVID-19.

Orders that are preorder status can not be refunded or exchanged as they are printed as an 'on-demand' basis.